REFUND POLICY

ProvaFit LTD United Kingdom & Wales

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

 


At ProvaFit, we are dedicated to delivering high-quality products and ensuring your complete satisfaction. Please review our Refund Policy below to understand your rights and how to request a return or refund.

1. Damaged Items 30-Day Refund Window

If your item arrives damaged or malfunctioning, you are entitled to a full refund or replacement, subject to the following:

  • Eligibility: Items must be returned in the condition received, including all original packaging and accessories.

  • Timeframe: This refund option is valid for up to 30 days from the date of purchase.

  • Shipping Costs: ProvaFit will cover return shipping for defective or damaged items.

  • To Initiate a Return: Email us at return@provafit.com with your order number, description of the issue, and photos if possible.

2. 30-Day Satisfaction Guarantee

We stand behind our products with a 30-Day Satisfaction Guarantee. If you're not fully satisfied, you may return the item for a refund.

  • Eligibility: Items must be in good condition, with no excessive wear, damage, or misuse.

  • Refund: You will receive a full refund of your purchase price once the returned item has been received and inspected.

  • Shipping Costs: Return shipping is the customer’s responsibility under this policy.

  • To Request a Return: Contact us at return@provafit.com with your order number and reason for return.

3. General Return Guidelines

  • Items must be returned with all original packaging, accessories, and documentation.

  • Refunds will be processed within 14 business days of receiving the return.

  • Refunds will be issued to the original payment method, unless otherwise agreed.

  • Returns that do not meet the stated conditions may not be eligible for a refund.

4. Exclusions

  • Items damaged due to misuse, neglect, or unauthorized modifications are not eligible.

  • Custom or personalized items may not be eligible for returns unless proven defective.

5. Contact Us

For any questions or to begin a return process, please contact our customer support team:

📧 Email: return@provafit.com

We’re here to help ensure your satisfaction with every ProvaFit purchase.