REFUND POLICY

ProvaFit LTD United Kingdom & Wales
Refund Policy

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

 

At ProvaFit, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our refund policy below to understand your rights and our procedures for returns and refunds.

1. Damaged or Malfunctioning Items

If your item arrives damaged or is malfunctioning, you may return it to us for a full refund or replacement.

  • Conditions for Return: The item must be returned in the condition in which it was received, including all original packaging and accessories.

  • Timeframe: This refund option is valid for up to 6 months from the date of purchase.

  • Shipping Costs: ProvaFit will cover all shipping costs for returns of damaged or malfunctioning items.

  • Contact Us: To initiate a return, email us at return@provafit.com or +447446217183 with details of the issue, your order number, and photos of the item if possible.

2. 90-Day Satisfaction Guarantee

If you are not fully satisfied with your purchase, you may return the item under our 90-Day Satisfaction Guarantee.

  • Trial Period: Customers are required to trial the item for at least 80 days before exercising this return option.

  • Eligibility: This guarantee applies to items that show no signs of excessive wear or damage beyond normal use.

  • Full Refund: You will receive a full refund of your purchase price once the returned item has been received and inspected.

  • Shipping Costs: Customers are responsible for return shipping costs under this guarantee.

  • Contact Us: To request a return under the satisfaction guarantee, email us at return@provafit.com or +447446217183 with your order number and reason for return.

3. General Return Guidelines

  • Items must be returned with all original components, packaging, and documentation.

  • Refunds will be processed within 14 business days of receiving the returned item.

  • Refunds will be issued using the original payment method unless otherwise agreed.

  • Any items returned that do not meet the above conditions may not be eligible for a refund.

4. Exclusions

  • Items damaged due to misuse, negligence, or unauthorized modifications are not eligible for refunds or replacements.

  • Custom or personalized items may not be eligible for returns unless defective.

5. How to Contact Us

For any questions or to start a return process, please reach out to our customer support team:

We are here to assist you and ensure your satisfaction with every purchase from ProvaFit.